7game9 Privacy Policy – Your Data, Protected Always

1. Introduction

Welcome to 7game9 — one of the most trusted online gaming platforms for Filipinos. This Privacy Policy explains how 7game9 collects, uses, stores, and protects the personal information of users who access our website at https://7game9.net and use any of our services.

By registering an account, making a deposit, or simply browsing 7game9, you agree to the practices described in this Privacy Policy. We encourage all our members — new and veteran alike — to read this page carefully, kabayan. It's your right to know how your data is handled.

This Privacy Policy applies to all personal data collected through our website, mobile platform, promotional activities, and customer support interactions. If you have any concerns about your privacy, you can always reach us at support@7game9.net.

2. What Personal Information We Collect

When you use 7game9, we may collect the following types of personal data depending on how you interact with our platform:

• Account Registration Data: Full name, date of birth, gender, email address, mobile number, and username when you sign up for a 7game9 account.
• Identity Verification (KYC): Government-issued IDs such as a Philippine National ID, SSS ID, Passport, Driver's License, or Voter's ID — required to verify your identity and comply with anti-money laundering regulations.
• Payment Information: GCash account details, Maya wallet number, bank account numbers (BDO, BPI, UnionBank, etc.), or card details when processing deposits and withdrawals. Note that 7game9 does not store full card numbers.
• Device and Technical Data: IP address, browser type, operating system, device identifiers, and cookies to improve site performance and detect suspicious activity.
• Gaming Activity: Bets placed, games played, transaction history, and account interactions to personalise your experience and manage responsible gaming obligations.
• Communications: Messages sent to our customer support team, survey responses, and promotional opt-in preferences.

We only collect information that is necessary, relevant, and proportionate to the purposes outlined in this Privacy Policy. 7game9 does not collect sensitive personal information beyond what is strictly required by law or for account security.

3. How We Use Your Information

Your personal information is used by 7game9 for the following purposes:

• Account Management: Creating, maintaining, and securing your 7game9 account, including password resets and account recovery.
• Processing Transactions: Facilitating deposits and withdrawals through GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet, BDO/BPI/UnionBank online banking, and Visa/Mastercard bank cards.
• Regulatory Compliance: Meeting our legal obligations under Philippine law, including KYC and anti-money laundering (AML) requirements.
• Customer Support: Responding to your queries, resolving disputes, and improving our support services.
• Personalisation: Tailoring promotions, bonuses, and game recommendations based on your activity on 7game9.
• Security and Fraud Prevention: Detecting and preventing unauthorised access, fraudulent transactions, and other illegal activities.
• Marketing Communications: Sending you updates about new games, promotions, and special offers — only if you have opted in. You can unsubscribe at any time.
• Platform Improvement: Analysing usage patterns to improve our website, mobile experience, and game offerings.

4. Sharing of Your Information

7game9 treats your personal data with strict confidentiality. We do not sell, trade, or rent your information to anyone. However, there are limited situations where we may share data with trusted parties:

• Payment Processors: Third-party payment gateways (e.g., GCash, Maya, bank transfer platforms) receive only the transactional information needed to process your deposits and withdrawals.
• Regulatory Bodies: When legally required, 7game9 may disclose information to Philippine government agencies, PAGCOR, or law enforcement authorities.
• Service Providers: Trusted technology vendors who assist in operating 7game9's platform (e.g., hosting providers, analytics tools) under strict data processing agreements.
• Identity Verification Partners: KYC service providers who verify the authenticity of documents submitted during registration.

Any third party that receives your data is contractually required to protect it using the same standards as 7game9. We never share your data for advertising purposes without your explicit consent.

5. Cookies and Tracking Technologies

Like most websites, 7game9 uses cookies and similar tracking technologies to enhance your experience. Here's what you need to know:

• Essential Cookies: Necessary for the website to function. These include session cookies that keep you logged in during your visit.
• Performance Cookies: Help us understand how users interact with 7game9 by collecting anonymous usage statistics.
• Functional Cookies: Remember your preferences (such as language settings or preferred games) to personalise your experience.
• Marketing Cookies: Used only with your consent to show you relevant promotions and game updates.

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of 7game9's platform. We recommend keeping them enabled for the best gaming experience, pare.

6. Data Security

Protecting your personal information is one of 7game9's top priorities. We implement a range of security measures to safeguard your data:

• SSL/TLS Encryption: All data transmitted between your device and 7game9's servers is encrypted using industry-standard protocols.
• Two-Factor Authentication (2FA): Available for all accounts to add an extra layer of login security.
• Secure Data Storage: Personal information is stored on protected servers with restricted access, regular audits, and intrusion detection systems.
• Payment Security: 7game9 follows PCI-DSS guidelines for handling payment card data. Full card numbers are never stored on our systems.
• Regular Security Audits: Our security team conducts regular penetration tests and vulnerability assessments to keep the platform secure.

Despite our best efforts, no system is 100% impenetrable. In case of a security breach, 7game9 will notify affected users within 72 hours and take all necessary steps to minimise harm.

7. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal data held by 7game9:

• Right to be Informed: Know what personal data 7game9 collects and how it is used — which is exactly what this Privacy Policy covers.
• Right to Access: Request a copy of the personal data we hold about you at any time.
• Right to Rectification: Ask us to correct any inaccurate or outdated information in your account.
• Right to Erasure (Right to be Forgotten): Request deletion of your personal data, subject to our legal retention obligations.
• Right to Object: Object to the processing of your data for direct marketing or certain other purposes.
• Right to Data Portability: Receive a structured, commonly used copy of your data that can be transferred to another service.
• Right to Lodge a Complaint: File a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, simply send an email to support@7game9.net with your request and account details. We will respond within 30 days, as required by Philippine law.

8. Data Retention

7game9 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by applicable law. Here's a general guide:

• Active Accounts: Data is retained for the lifetime of your account plus a minimum of 5 years after account closure, as required by anti-money laundering regulations.
• KYC Documents: Identity verification documents are retained for at least 5 years following the end of the business relationship.
• Transaction Records: Financial transaction logs are retained for a minimum of 7 years to comply with tax and regulatory obligations.
• Marketing Data: If you opt out of marketing communications, your preference is recorded and your data is no longer used for this purpose.

After the applicable retention period, your data is securely deleted or anonymised. We do not hold on to your information longer than we need to, pare — that's a promise.

9. Minors and Age Restrictions

7game9 is strictly for users who are 21 years old and above, as required by PAGCOR regulations and Philippine gambling laws. We do not knowingly collect personal information from anyone under the age of 21.

If we discover that a minor has created an account, we will immediately suspend the account, delete all associated personal data, and refund any deposits where applicable. Parents and guardians who suspect a minor has accessed 7game9 should contact us at support@7game9.net right away.

10. Changes to This Privacy Policy

7game9 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify registered users via email or through a prominent notice on our website.

The "Last Updated" date at the top of this page indicates when the most recent changes were made. We encourage you to review this Privacy Policy periodically so you're always up to date with how 7game9 protects your information.

Continued use of 7game9 after any changes to this Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, please discontinue use of the platform and contact our support team.

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data by 7game9, please don't hesitate to get in touch:

• Email: support@7game9.net
• Website: https://7game9.net
• Data Protection Officer: dpo@7game9.net

We aim to respond to all privacy-related inquiries within 5 to 10 business days. For urgent matters involving account security or suspected data breaches, please mark your email as "URGENT: Privacy" for faster handling.